|Complaints Handling Procedure

The Company will maintain an effective and transparent procedure for the reasonable and prompt handling of our current or potential client's complaints.

If you are unhappy with a product, service, or how an account was handled, submit the complaints form to the Head of Administration / Back Office. Within five working days of receiving a complete form we will acknowledge the issue and explain the next steps or the remedy we can offer. Keep copies of emails, tickets, and account numbers so we can investigate faster.

Ways to Submit Your Complaint

You may submit the following complaint form in three ways always addressing the form to The Head of the Administration/Back Office Department:

Download Complaints Form

Post

By post to the following address: Arc. Makariou C 59 Steratzias Court Block A, Office 14, 4003 Limassol, Cyprus

Email

Via e-mail to info@fxgrow.com with a subject line: 'Complaint'

Fax

Via fax to the following number +357-25-211707

NB: You can also refer to CYSEC and the financial ombudsman if the company fail to solve your concern. For more information please visit: https://www.financialombudsman.gov.cy