The Company will maintain an effective and transparent procedure for the reasonable and prompt handling of our current or potential client’s complaints.
1. Following the receipt of the complaint the Head of the Administration/Back Office Department, within 5 working days, shall communicate with you the remedy measures or explanations related to your concern.
2. If we are unable to provide you with the final response during the 5 working days we will investigate further until your complaint is satisfactorily resolved. In the meantime, we will write to you explaining why and when you can expect the final response.
You may submit the following complaint form in three ways always addressing the form to The Head of the Administration/Back Office Department : DOWNLOAD COMPLAINTS
Via fax to the following number +357-25-729930
NB: You can also refer to CYSEC and the financial ombudsman if the company fail to solve your concern. For more information please visit: http://www.financialombudsman.gov.cy