You may submit your complaint in writing by filling out the Complaints Form below and address it to the Head of The Administration/Back Office Department of Growell Capital Limited who is authorized to handle and investigate complaints.

You may submit your complaint form in three ways:

  1. By sending your complaint by post to the following address:
    Head of The Administration/Back Office Department of Growell Capital Limited
    Arc. Makariou C 59 Steratzias Court Block A, Office 14, 4003 Limassol, Cyprus

  2. By sending it via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject line: "Complaint "

  3. By sending it via fax to the following number +357 25729930

Our Management takes all complaints very seriously-as quickly as effectively as possible. The Company upon receiving the complaint will inform the complainant within five (5) business days that it received the complaint. All complaints will be handled by The Head of Administration and the Back Office Department. A soon as the Company reaches the outcome of the complaint the Client who filed the complaint will be informed accordingly.

Please note that you can also refer to CYSEC and the financial ombudsman. For more information please visit: .


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