Handling Complaints: Your Feedback Matters | FxGrow
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Complaints

|Complaints Handling Procedure



The Company will maintain an effective and transparent procedure for the reasonable and prompt handling of our current or potential client’s complaints.


1. Following the receipt of the complaint the Head of the Administration/Back Office Department, within 5 working days, shall communicate with you the remedy measures or explanations related to your concern.


You may submit the following complaint form in three ways always addressing the form to The Head of the Administration/Back Office Department : DOWNLOAD COMPLAINTS


FxGrow Complaints
By post to the following address: Growell Capital Limited, Arc. Makariou C 59 Steratzias Court Block A, Office 14, 4003 Limassol, Cyprus
FxGrow Complaints
Via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject line: "Complaint "
FxGrow Complaints
Via fax to the following number +357-25-729930



NB: You can also refer to CYSEC and the financial ombudsman if the company fail to solve your concern. For more information please visit: http://www.financialombudsman.gov.cy
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*Trading Forex and CFD's is Risky

Fxgrow limited (www.fxgrow.co) is regulated and registered by the Vanuatu financial services commission (VFSC) with registration number 40308 and licensed by the dealers in securities act [CAP 70].
RISK WARNING

CFDs are complex instruments that come with a high risk of losing money rapidly due to leverage. Whilst leverage enables traders to magnify their profits on successful trades, it is still possible for significant losses to occur; around 78% of retail investor accounts lose money when trading CFDs.
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